High-volume work, done accurately
Orders, documents, catalogues, verification and data entry. One person does it, a second checks it, and you get the throughput and the error rate every day.
- Target accuracy after checker pass
- 99.5%
- Batches with a maker-checker record
- 100%
- Throughput and exception reporting
- Daily
What the team actually does
Order and fulfilment operations
Order entry, exception handling, returns, refunds, cancellations and courier follow-up across your storefront and ERP.
Document processing
Classification, extraction, validation and filing for invoices, claims, contracts and onboarding packs — with the rejected set routed for review, not silently dropped.
Catalogue and content operations
Product onboarding, attribute enrichment, image QC, taxonomy mapping and price and stock updates at marketplace scale.
Verification and KYC support
Document checks, identity verification support and compliance checklists run against your policy, with every decision evidenced.
Maker-checker discipline
Nothing high-impact ships on one pair of eyes. The checker is a different person, the record is kept, and the error rate is measured per operator.
Process documentation
We write the SOP as we learn the process. You end up owning a documented operation rather than renting an undocumented one.
What is included
- Process discovery and written SOPs
- Dedicated processing pod with a team lead
- Maker-checker workflow and audit log
- Daily throughput, exception and accuracy reporting
- Sampled QC with per-operator error tracking
- Quarterly automation review
Channels
- Batch queues
- Shared inboxes
- ERP / admin panels
- Marketplace seller portals
- SFTP drops
Tools we work in
- Shopify
- WooCommerce
- SAP
- Zoho Books
- Airtable
- Google Workspace
- Amazon Seller Central
Your instance, your data, named accounts. If your stack is not listed, we learn it — the tool is rarely the hard part.
Service-level targets
| Metric | Target |
|---|---|
| Post-check accuracy | ≥ 99.5% |
| Turnaround time — standard batch | < 24 hours |
| Exception queue age | ≤ 48 hours |
| Rework rate | ≤ 1% |
| SOP coverage of live process | 100% |
Targets, not guarantees. Your current performance is measured in week one and the agreed target is written into your contract.
Questions about this service
If yours is not here, email us. A person answers, usually the same day.
Two ways. Per FTE when volume is steady and the work is varied, or per transaction when the unit of work is clean and countable. Most engagements start on FTE and move to per-transaction once a baseline throughput exists.
Where it makes sense, yes. We run a quarterly automation review and flag what a script or workflow should be doing instead of a person. Long-term partners cost less per unit each year; that is the point.
Let's talk about back office & data operations
Half an hour to walk through the job, then a written scope with volumes, targets and a price. Yours whether or not we work together.